What are the 4 key values that underpin a successful CRO-Sponsor relationship?

At PHARMExcel we are driven by four key values

2023 has seen an increase in pharmaceutical and biotech companies outsourcing their clinical research to CROs. This could be due to several factors, including specific expertise in therapeutic area and study type, cost reduction, or flexibility and responsiveness.

A key consideration should be finding a CRO that matches your own company’s values. At PHARMExcel, we are driven by four key values.

These are:

  1. Honesty and Integrity
  2. Teamwork
  3. Quality
  4. Passion

Creating a collaborative CRO-Sponsor relationship

These principles underpin everything we do, shaping our interactions with our sponsors, partners and PHARMExcel staff. They influence how we behave, empowering us to make the right decisions for ourselves and everyone we work with.

1. Honesty and Integrity

Choosing honesty and integrity as our first core value shows our dedication to honest and transparent interactions with our sponsors. This openness has led to strong and long-standing relationships with our client and partners, as well as within the PHARMExcel team.

Upholding this as a value has helped build our reputation as a trustworthy CRO, ready to support our sponsors and their clinical trials in the best way possible. This is regularly recognised in our feedback and client testimonials.

"It has been a pleasure working with Yvanne and the team. The personal approach and attention to detail have given us confidence to ensure patient safety and manage the risks of the Trust acting as Sponsor in particular for the early phase trials."

Karen Underwood and Prof Saul Faust, OBE, Sponsor

2. Teamwork

When partnering with a CRO it’s important to work collaboratively, as one team, with the same shared vision and passion for success.

The second of our core values is teamwork and this is engrained in all our processes and procedures. We work together to create an environment whereby cooperation, respect and professionalism are at the forefront of what we do. Working as a cohesive unit allows for everyone to understand and appreciate what ‘success’ looks like and feel motivated to work hard to achieve positive outcomes.

“Together we make it happen” is a fundamental tenet that shapes how we interact and work with our sponsors and their teams. This is also acknowledged regularly in our feedback.

"Yvanne and her team at PHARMExcel are the best team I’ve worked with in clinical research. They are talented and committed individuals with great expertise in the regulatory landscape as well as delivery of clinical trials. Highly recommended! "

Dr Guatam Metha, Principal Investigator

3. Quality

When partnering with a CRO one of the most important areas to ascertain is its commitment to quality.

PHARMExcel is a quality-driven CRO recognised for its high standards and quality customer service through  ISO 9001 quality certification. Achieving ISO certification is testament to our quality and risk management approach that we adopt on all our clinical trials regardless of scope or size.

4. Passion

When you choose a CRO to partner with, are you looking for a CRO that has the motivation and dedication to succeed, even when challenges arise?

PHARMExcel ensures that it cultivates a shared passion for success with its sponsors and their team by aligning its business goals and values. Naturally, we expect to come across unforeseen issues, however, we will take a solution-focussed approach and strive to work collaboratively with our sponsor to mitigate the problem.

We are passionate about clinical research and achieving positive outcomes for our sponsors and their patients, it’s why PHARMExcel was founded. So it’s great to see we are making a difference to patient health worldwide.

"PHARMExcel’s passion for its projects, the professionalism shown by its team, combined with direct access to the Managing Director sets PHARMExcel apart from other CROs."


These fundamental values shape our code of conduct and lead to a successful CRO-sponsor relationship.
Here at PHARMExcel  we value collaboration and like to think of ourselves as an extension of our sponsors team, rather than the ‘other side’. This takes time, constant and steady communication  and commitment; as our company motto says “Together we make it happen”.

If you would like to see how PHARMExcel can support your next clinical trial, then get in contact and let’s start a conversation.

About PHARMExcel

PHARMExcel is an award-winning, full-service Contract Research Organisation (CRO) providing a flexible and innovative approach to clinical trial delivery. The company is recognised for its in-depth knowledge and experience of the clinical research environment, particularly in the UK, and has a network of regulatory and industry associates, allowing it to provide a global reach.

Media Contact
Katie Howe, Head of Marketing
E: katie.howe@pharmexcel-cro.com
T: +44 (0)20 3642 6654

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